Glamour Nails & Spa Orléans

Glamour Nails, Orleans, on Tenth Line Rd. I have been going to glamour nails, monthly for the last 3 years. Last week, i called to make an appointment and requested a new service that I hadn’t tried before “chrome”. It wasn’t done properly and resembled a simple colour. I called and was told that I could have it fixed without cost within 7 days. A few days later, I returned for me free fix, AND showed pictures and specified that I wanted pink chrome. When all was done, I got up and headed towards the door as I knew I would not have to pay. The gentleman became very stressed and demanded I pay. I calmly explained to him and another woman that I was here for a fix. They refused and said that I had chosen a different colour. I continued to try and explain, but they were both becoming more anxious and rude. My first visit, I payed 60+ dollars for the chrome. After my “free fix”, I payed 33.90$ and I was explained that this was how much the full chrome cost. So not only did I get publicly shamed and yelled at by people who have done me nails 50+ times before, the price wasn’t even accurate?? I then left a detailed complaint and request via their Facebook page (where booking is completed) and received no answer. I called and spoke to a man who had a lot of excuses. They ended up reimbursing me 33.90$. There’s no way I’m ever showing me face there again, too crazy. First pic is the initial “chrome that I was charged 60$+ for and the second was following the fix (and it still didn’t eat)

I got a recommendation for here through a local Facebook group (we are new to the area!) when I asked where I could take my daughter for a mani-pedi during March Break. A lot of places that had online booking were already booked up. So I called Glamour Nails and made and appointment for the next day! When we arrived they made sure we sat together - they have one kids pedicure chair that looks like a kitty. They were SO GREAT with my girl. She has never had anyone cut her nails but me, so they were VERY gentle and kind with her. I got a full set of acrylics, so when my daughters’s mani was done (they have tables of two for pairs of people to go together!) - they had no problem with her seated beside me, quietly playing on her iPad while my nails were being finished. They even had Disney songs playing on the TV! I will definitely be back again to fill my acrylics, and next time my daughter and I need a mommy-daughter mani pedi - we will definitely be returning here.

This is one place I will never return to. I had made an appointment for a simple manicure for my grand daughter. When I arrived the chairs were full and people were waiting. I waited 30 before someone wanted on my grand daughter and that is only after I complained. I noticed that all the clients )many walk-in's) were getting more expensive services than my grand daughter's much less expensive manicure. Not impressed. I was considering going to this establishment for my nails ( I always get dipped nails and shellac pedicures) because it was so close to home but not any more.